Refund Policy

1. Overview

At AI Product Pix, we are committed to providing high-quality AI-powered product photography services. This Refund Policy explains our policy regarding refunds for our services. Please read this policy carefully before making a purchase.

2. General Refund Policy

Due to the instant digital nature of our service and the immediate delivery of generated photos, all sales are final. Once you complete a payment and receive your generated professional photos, we generally do not offer refunds.

This policy exists because:

• Our AI service processes and generates photos immediately upon payment
• Photos are delivered instantly and are immediately available for download
• We cannot "take back" digital products once delivered
• Processing costs with third-party services (Google Gemini AI, Stripe) are incurred immediately

3. Exceptional Circumstances for Refunds

While sales are generally final, we may consider refund requests in the following exceptional circumstances:

3.1 Technical Failures

You may be eligible for a refund if:

• You were charged but did not receive any generated photos due to a technical error on our end
• Our service failed to process your image after multiple attempts
• The generated photos are completely corrupted or unreadable due to a system malfunction
• You were charged multiple times for a single transaction

3.2 Service Unavailability

If our service was completely unavailable at the time of your purchase and you received no photos at all, you may be eligible for a refund.

3.3 Billing Errors

If you were incorrectly charged an amount different from the displayed price ($1.99), we will refund the difference or the entire transaction as appropriate.

4. Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• You are dissatisfied with the artistic quality or style of the generated photos
• The AI-generated photos do not match your specific vision or expectations
• You provided unclear, low-quality, or inappropriate source images
• You changed your mind after the photos were generated
• You accidentally deleted the generated photos after downloading
• You did not download the photos before closing your browser (we do not store generated photos)
• The generated photos are similar to your original image or to each other
• You used the photos and then requested a refund
• You claim the photos are not "professional enough" despite receiving properly generated images

Important: AI-generated content is inherently variable and creative. Results may vary based on your input image and description. We cannot guarantee that the AI will produce exactly what you envision.

5. How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances outlined above, please follow these steps:

Step 1: Contact Us

Email us at refunds@aiproductpix.com within 48 hours of your purchase with the following information:

• Your transaction ID or payment confirmation email
• The email address used for the transaction
• A detailed description of the technical issue encountered
• Screenshots or evidence of the problem (if applicable)
• The date and time of your transaction

Step 2: Review

We will review your refund request within 3-5 business days. We may contact you for additional information or clarification.

Step 3: Decision

We will notify you of our decision via email. If approved, the refund will be processed to your original payment method within 5-10 business days.

6. Refund Processing

6.1 Processing Time

Approved refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3-5 business days.

6.2 Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or account.

6.3 Partial Refunds

In some cases, we may offer a partial refund or service credit as an alternative to a full refund. This will be determined on a case-by-case basis.

7. Chargebacks and Disputes

We take chargebacks seriously. If you file a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue:

• Your access to our service may be permanently suspended
• We will provide evidence of service delivery to your payment provider
• Fraudulent chargebacks may result in legal action

Please contact us first at refunds@aiproductpix.com before initiating a chargeback. We are committed to resolving legitimate issues fairly and promptly.

8. Quality Expectations

To help ensure satisfaction with our service, please understand:

8.1 AI Variability

AI-generated images are inherently variable and creative. The same input may produce different results at different times. This variability is a characteristic of AI technology, not a defect.

8.2 Input Quality Matters

The quality of generated photos depends significantly on:

• The quality and clarity of your uploaded image
• The specificity and clarity of your product description
• The complexity of your product
• Lighting and composition of the original image

8.3 Professional Quality

"Professional quality" refers to AI-generated images that are suitable for commercial use, with proper composition, lighting, and styling. It does not guarantee that every image will be perfect for your specific needs or meet all your subjective preferences.

9. Service Credits and Alternatives

In cases where a full refund may not be warranted but you experienced issues, we may offer:

• A complimentary re-generation with improved input parameters
• Service credit for a future generation
• Guidance on how to optimize your inputs for better results

10. Prevention Tips

To minimize the need for refund requests, we recommend:

• Upload high-quality, well-lit product images
• Provide detailed, specific descriptions of the style you want
• Review the pricing and service details before completing payment
• Download your generated photos immediately after generation
• Save all generated photos in a secure location
• Understand that AI results may vary and may not always match your exact vision

11. Refund Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us: